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Frequently Asked Questions

Do you have any doubts? Don´t worry! In this section you will find all the answers to your questions. Browse through the tabs according to the type of question you need to solve, open the answer to your question and convince yourself that with the Estival Eldorado Resort, there are all advantages!
If you cannot find the answer you were looking for, we will be happy to assist you
by phone (+34) 977 361 190, by sending an email to booking@estivaleldorado.com or through the contact form on our official website.
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How can I book?

You can make your reservation on our official website, by calling the hotel tel: (+34) 977 361 190 or by contacting the Estival Group reservation center .

How can I confirm that you have received my reservation?

If you have booked through our website, in the upper right part of the web you will find the menu with the section "My reservation" where, introducing your email and the booking number, you can confirm that everything is ready for your stay.

Do you have rooms adapted for people with reduced mobility?

Yes, Estival Eldorado Resort have adapted units.
If you need to request a room with these requirements, you can do so by contacting our team, calling:
Tel: +34 977 36 11 90

Up to what age are they considered children?

Children under 2 years old are considered babies and do not pay as guests, but do count as occupants in the room.
From the age of 2 to 11, they are considered children and pay as such.
From 12 years old they count as an adult and pay the full price.
Remember to always inform the age of the children when making your reservation.
 
In no case may minors (up to 18 years of age) stay without the guardianship of an adult.

How can I get to the property?

A "Google Maps" icon appears in the Location section of the hotel's website. Click on the icon to open the application and mark your current location to see the route to the hotel.

Do you have a suitable place to store, repair or clean bicycles?

Yes, Hotel Estival Eldorado Resort has the special zone enabled for it and in addition to storing your bicycle, you can perform maintenance tasks.

Pets Allowed?

We know that your best friend is very important to you but, for hygiene and safety reasons in our hotel, pets are not allowed, except for guide and assistance dogs, presenting the official and mandatory supporting documentation.
You can always turn to daycare centers in your area so that your pet is in good hands during your holidays.

How can I contact the hotel?

At the bottom of the hotel website you will find the direct phone number and email of the reception. Or you can access the Contact section, which is located in the upper right part of the web.

What documents do I need to check-in upon arrival?

Upon arrival at the hotel you must present your booking voucher, either printed on paper or on the screen of a mobile device, and the documentation (ID, passport ...) of all passengers

What is the time of check-in and check-out of the apartments?

Check-in at our hotel is from 2:00 p.m. Check-Out must be done before 12:00 h.
 
If you arrive before check-in time, you can leave your bags in the private storage room and make use of the hotel's common areas. It is possible to do an early check-in, always depending on availability and an additional supplement may apply. If you have special needs, please ask us and we will do our best to help you.

On the last day, can I leave the room later?

It is possible to keep the room after 12:00 on your check-out day (Late Check-Out) This service is subject to availability (check with reception the day before departure) and extra charges may apply.

Can I modify my reservation?

To modify a reservation you have made on our website, check the section "My Reservations" or contact our agents by calling +34 977 36 11 90
 
If the reservation has been made through a travel agency or other web page, you must contact them in order to request any modification you may need.

Can I cancel my reservation?

If the Flexible rate applies to your reservation, you have up to 24 hours before arrival to cancel free of charge.
To cancel a reservation you have made on our website, with a minimum of 24 hours prior to the arrival date, check "My Reservations" section or contact our agents by calling (+34) 977 36 11 90.
 
If the reservation has been made through a travel agency or another website, you must contact them to manage the cancellation.

Can I make a special request for my reservation?

Of course! If you have any preferences regarding the views, location of the room within the hotel, distribution of the beds or any other issue regarding your reservation, you should contact the establishment's reception directly. You will find the contact details in the Contact section.
 
Whenever possible, our reception team will do everything in their hands to make your stay with us as pleasant as possible, but requests cannot be guaranteed.
 
* Some requests may entail additional costs, you will always be informed at the time of making the request.

How can I reserve a cot? Does it have any cost?

Our rooms and villas have free cots for your baby.
If you need to reserve a cot, please indicate this in your reservation observations or contact the hotel directly by phone or email

Is there wifi in the hotel?

Yes, in our hotel you can enjoy free WiFi.

Do you have gluten-free foods and other allergens?

Yes, our restaurants have the possibility to prepare special meals for people with allergies, intolerances and other special needs.
Please contact the hotel by phone or email a few days before your arrival to inform us about your needs.
 

Is there a hair dryer in the bathroom?

Yes, all our rooms, suites and villas do have a hair dryers in the bathroom.

I have a reservation in half board or full board, are drinks included?

No, drinks are not included in the half board or full board and carry an additional cost.
  

Is there a safety box in the room?

Yes, we have a safety deposit box in each room
This service is free.

Do you have baby food in the restaurant?

Although we do not prepare specific meals for babies, we can offer you the possibility to grind any food that is in the buffet so you can prepare delicious purees for the little ones of the family.

Is there a loan service for pool towels?

Pool towels are free, only a deposit is requested, which is refundable after the return and a daily change is allowed from the day after your arrival.
They will be able to collect their pool towels next to the lifeguard booth and at the established time.

What are the Local Rates?

Taxes included.
Local tax not included: Starting the 1st of October 2021 it is 1,32 EUR per person and night with a maximum of 7 nights from 17 years old. 

Important: Tourist taxes alternate depending on the location of the establishment and its characteristics. The payment of the tourist tax in Catalonia is per person and unit of stay (day or fraction).  A maximum of seven units of stay were established per person, during a continuous period in the same establishment. That is, if a person stays 15 nights in the same accommodation, will only have to pay for seven nights (seven units of stay).

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